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var(--line);border-radius:var(--radius);min-width:280px;box-shadow:var(--shadow);background:#fff;padding:20px}.nav-item-active{background:var(--light);color:var(--purple)}.scrollbar-hide::-webkit-scrollbar{display:none}.scrollbar-hide{-ms-overflow-style:none;scrollbar-width:none}}@layer utilities{.visible{visibility:visible}.sr-only{clip-path:inset(50%);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.absolute{position:absolute}.fixed{position:fixed}.relative{position:relative}.static{position:static}.start{inset-inline-start:var(--spacing)}.end{inset-inline-end:var(--spacing)}.block{display:block}.flex{display:flex}.grid{display:grid}.hidden{display:none}.inline{display:inline}.table{display:table}.h-full{height:100%}.h-screen{height:100vh}.min-h-full{min-height:100%}.w-full{width:100%}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.flex-col{flex-direction:column}.items-center{align-items:center}.justify-center{justify-content:center}.gap-2{gap:calc(var(--spacing) * 2)}.gap-2\.5{gap:calc(var(--spacing) * 2.5)}.border{border-style:var(--tw-border-style);border-width:1px}.antialiased{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}:root{--ink:#20232b;--muted:#858894;--line:#ececf1;--bg:#f7f8fa;--purple:#6b51dc;--purple-hover:#5940c5;--light:#f0edfc;--focus:#bfb1ff;--green:#26866b;--red:#d05d62;--amber:#b47a20;--radius:14px;--shadow:0 6px 26px #24204a06;--sidebar-w:224px;--topbar-h:74px;--status-open:#5577c5;--status-open-bg:#eef3ff;--status-progress:#7752c7;--status-progress-bg:#f2edfd;--status-waiting:#a47629;--status-waiting-bg:#fcf5e8;--status-resolved:#2e8d70;--status-resolved-bg:#eaf7f0;--status-closed:#737886;--status-closed-bg:#f1f2f5;--priority-critical:#cc505b;--priority-high:#bc802a;--priority-medium:#6682c0;--priority-low:#81908c;--bg-deep:transparent;--bg-base:#fff;--bg-raised:#fff;--bg-surface:#f7f8fa;--bg-hover:#f5f4fb;--bg-glass:#fff;--bg-glass-strong:#fff;--primary:var(--purple);--primary-hover:var(--purple-hover);--primary-muted:var(--purple);--primary-light:var(--light);--primary-subtle:var(--light);--primary-glow:#6b51dc12;--primary-glow-strong:#6b51dc26;--accent:var(--purple);--accent-hover:var(--purple-hover);--accent-glow:#6b51dc12;--mid:#7752c7;--gradient-primary:linear-gradient(var(--purple), var(--purple));--gradient-primary-subtle:linear-gradient(#faf9fe, #faf9fe);--gradient-subtle:linear-gradient(#faf9fe, #faf9fe);--gradient-card:linear-gradient(#fff, #fff);--border:var(--line);--border-light:#f0f0f4;--border-tint:#e1dbf7;--border-active:#c9bdf5;--text-primary:var(--ink);--text-secondary:#575d6b;--text-muted:var(--muted);--text-dim:#a3a5af;--success:var(--green);--success-bg:#eaf7f0;--error:var(--red);--error-bg:#fdf0f0;--warning:var(--amber);--warning-bg:#fcf5e8;--radius-sm:8px;--radius-md:10px;--radius-lg:14px;--radius-xl:17px;--radius-pill:9999px;--ease:ease-out;--spring:ease-out;--shadow-sm:0 2px 2px #20232b03;--shadow-md:var(--shadow);--shadow-lg:0 25px 100px #17102d30;--shadow-glow:0 3px 7px #6b51dc20;--shadow-glow-accent:0 3px 7px #6b51dc20;--highlight-top:0 0 #0000}@keyframes od-enter{0%{opacity:0;transform:translateY(7px)}to{opacity:1;transform:translateY(0)}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(7px)}to{opacity:1;transform:translateY(0)}}.btn-primary{min-height:37px;background:var(--purple)!important;color:#fff!important;border:1px solid var(--purple)!important;letter-spacing:0!important;border-radius:8px!important;padding:9px 13px!important;font-size:12px!important;font-weight:550!important;transition:background .18s,transform .18s!important;box-shadow:0 3px 7px #6b51dc20!important}.btn-primary:hover:not(:disabled){background:var(--purple-hover)!important;border-color:var(--purple-hover)!important}.btn-primary:active:not(:disabled){transform:translateY(1px)}.btn-primary:disabled{opacity:.45;box-shadow:none!important}.od-back{color:#8b8f9a;background:0 0;border:0;align-items:center;gap:7px;margin-bottom:17px;padding:0;font-size:11px;text-decoration:none;display:inline-flex}.od-back:hover{color:var(--purple)}.od-detail-title{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:23px;display:flex}.od-detail-title h1{overflow-wrap:anywhere;margin:12px 0;font-size:23px}.od-detail-title .ticketnum{color:#a1a5b0;font-size:9px}.od-detail-meta{color:#a0a3ad;flex-wrap:wrap;align-items:center;gap:10px;font-size:10px;display:flex}.od-detail-layout{grid-template-columns:minmax(0,1fr) 285px;align-items:start;gap:22px;display:grid}.od-detail-sidebar{flex-direction:column;gap:16px;min-width:0;display:flex}.od-conversation{padding:24px}.od-event{text-align:center;color:#a6a8b2;align-items:center;gap:12px;margin:0 0 27px;font-size:9px;display:flex}.od-event:before,.od-event:after{content:"";background:#efeff4;flex:1;height:1px}.od-message{gap:12px;margin-bottom:29px;display:flex}.od-message-body{flex:1;min-width:0}.od-message-top{flex-wrap:wrap;align-items:center;gap:9px;margin:3px 0 10px;font-size:11px;display:flex}.od-message-top strong{font-size:12px;font-weight:600}.od-message-top .role{color:#a49ab9;font-size:9px}.od-message-top time{color:#a7a9b2;margin-left:auto;font-size:9px}.od-bubble{color:#7c818e;white-space:pre-wrap;overflow-wrap:anywhere;background:#f8f9fb;border:1px solid #eeeff4;border-radius:0 10px 10px;padding:16px 18px;font-size:12px;line-height:1.9}.od-bubble.agent{background:#f7f5fe;border-color:#ede8fa}.od-bubble.note{background:#fffbf0;border-color:#f3ead0}.od-files{flex-wrap:wrap;gap:6px;margin-top:10px;display:flex}.od-file{color:#575d6b;background:#fff;border:1px solid #e7e7ee;border-radius:7px;align-items:center;gap:6px;max-width:100%;padding:5px 8px;font-size:10px;text-decoration:none;display:inline-flex}button.od-file:hover{color:var(--purple);border-color:#c9bdf5}.od-file .name{text-overflow:ellipsis;white-space:nowrap;max-width:220px;overflow:hidden}.od-file .size{color:#a3a5af}.od-file.failed{color:#b4474d;background:#fdf6f6;border-color:#f1caca}.od-file.uploading{color:var(--muted)}.od-file .od-file-action{color:inherit;background:0 0;border:0;align-items:center;padding:0 2px;font-size:10px;font-weight:600;display:inline-flex}.od-file .od-file-action:hover{color:var(--purple)}.od-replybox{border:1px solid #dedee9;border-radius:10px;margin-top:5px;overflow:hidden}.od-replybox:focus-within{border-color:var(--purple);box-shadow:0 0 0 3px #6b51dc12}.od-replytabs{border-bottom:1px solid var(--line);background:#fcfcfe;gap:19px;padding:0 15px;display:flex}.od-replytabs button{color:#9b9eaa;background:0 0;border:0;border-bottom:2px solid #0000;padding:12px 0;font-size:10px}.od-replytabs 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time{font-size:8px}.od-bubble{padding:12px;font-size:11px}.od-replyhint{display:none}.od-replybottom{justify-content:flex-end}}.od-formlayout{grid-template-columns:minmax(0,1.7fr) minmax(245px,.8fr);align-items:start;gap:23px;max-width:1100px;display:grid}.od-fieldset{border:0;min-width:0;margin:0;padding:0}.od-formsection{border-bottom:1px solid var(--line);padding:25px}.od-formsection h2{margin:0 0 5px}.od-formsection>p{color:#9ca0aa;margin:0 0 23px;font-size:11px}.od-formgrid{grid-template-columns:1fr 1fr;gap:20px;display:grid}.od-formgrid .full{grid-column:1/-1}.od-formgrid .input,.od-formgrid .select,.od-formgrid .textarea{width:100%;padding:11px 12px;font-size:12px}.od-formgrid select.select{padding-right:30px}.od-formgrid .textarea{min-height:125px}.od-fieldlabel{color:#727886;font-size:11px}.od-readonly{border:1px solid var(--line);color:#575d6b;text-overflow:ellipsis;white-space:nowrap;background:#f9f9fb;border-radius:8px;min-height:41px;padding:11px 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strong{color:#67548f;font-size:11px;font-weight:600}.od-step-line{background:#e7e0f3;height:1px;margin:20px 0}@media (max-width:980px){.od-formlayout{grid-template-columns:1fr}.od-formaside{display:none}.od-assign-note{flex:100%;display:block}}@media (max-width:720px){.od-formgrid{grid-template-columns:1fr}.od-formgrid .full{grid-column:auto}.od-formsection{padding:20px}.od-formbuttons{padding:16px 20px}.od-formbuttons .btn{flex:auto;justify-content:center}}.od-tabs .count{margin-left:0;font-size:9px}.od-tabs>.active .count{color:var(--purple);background:#e4ddfa}.od-filterbar{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:16px 22px;display:flex}.od-filters{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.od-filters .select,.od-filters .input{border-color:#e7e7ee;max-width:170px;min-height:31px;padding:7px 10px;font-size:10px}.od-filters select.select{background-position:right 8px center;padding-right:28px}.od-filters 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0;border:0;align-items:center;gap:4px;padding:0;display:inline-flex}.od-sortbtn:hover{color:var(--purple)}.od-sortbtn[data-active=true]{color:#6a6e7b}.od-board{grid-auto-columns:minmax(210px,1fr);grid-auto-flow:column;gap:15px;padding:20px;display:grid;position:relative;overflow-x:auto}.od-column{background:#f7f8fb;border-radius:10px;min-width:0;min-height:300px;padding:12px}.od-columnhead{justify-content:space-between;align-items:center;gap:8px;margin-bottom:14px;font-size:11px;display:flex}.od-columnhead .muted{font-size:10px}.od-ticketcard{text-align:left;width:100%;color:inherit;background:#fff;border:1px solid #e9e9f0;border-radius:9px;margin-bottom:10px;padding:14px;text-decoration:none;transition:border-color .18s,transform .18s;display:block;box-shadow:0 2px 7px #29204004}.od-ticketcard:hover{border-color:#b5a6ec;transform:translateY(-2px)}.od-ticketcard .subject{color:#464b59;overflow-wrap:anywhere;margin:8px 0 12px;font-size:11px;font-weight:550;display:block}.od-ticketcard 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#f2f2f6;justify-content:flex-end;align-items:center;gap:4px;margin-top:auto;padding-top:6px;display:flex}.od-esc-actions .iconbtn{width:30px;height:30px}.od-esc-add{align-self:center;align-items:center;padding:0 4px;display:flex}.od-checklist-filter{margin-bottom:7px}.od-checklist-items small{color:#a3a5af;font-size:10px}@media (prefers-reduced-motion:reduce){.od-esc-chevron{transition:none}}@media (max-width:720px){.od-esc-intro{padding-inline:17px}.od-esc-head button{flex-wrap:wrap;gap:6px 10px;padding:10px 14px}.od-esc-name{flex:60%}.od-esc-meta{flex-basis:100%;margin-left:25px}.od-esc-body{padding:0 14px 16px}.od-esc-card{width:230px}}.od-roles-org{min-width:240px;font-size:11px}.od-role-name{align-items:center;gap:10px;min-width:0;max-width:420px;display:flex}.od-role-name>div{flex-direction:column;gap:2px;min-width:0;display:flex}.od-role-name strong{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:550;overflow:hidden}.od-role-name span{color:#a3a5af;text-overflow:ellipsis;white-space:nowrap;font-size:10px;overflow:hidden}.od-role-icon{width:30px;height:30px;color:var(--purple);background:#f4f2fd;border-radius:8px;flex:none;place-items:center;display:grid}.od-role-icon.system{color:#858997;background:#f5f5f8}.od-roles-table{table-layout:fixed}.od-roles-table th:first-child{width:44%}.od-roles-table th:nth-child(2){width:22%}.od-roles-table th:nth-child(3){width:12%}.od-role-actions{justify-content:flex-end;align-items:center;gap:4px;display:flex}.od-roles-table+.od-roles-table,section.panel+section.panel[aria-labelledby=roles-system-title]{margin-top:18px}.od-role-banner{align-items:center;gap:7px;margin:0 0 14px;line-height:1.5;display:flex}.od-perm-toolbar{flex-wrap:wrap;align-items:center;gap:12px 16px;margin-bottom:18px;padding:12px 16px;display:flex;overflow:visible}.od-perm-toolbar>div:first-child{color:var(--ink);font-size:11px}.od-perm-toolbar strong{font-weight:550}.od-perm-filter{width:240px;min-height:33px;margin-left:auto;padding:7px 10px;font-size:11px}.od-perm-bulk{gap:6px;display:flex}.od-perm-grid{grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;gap:16px;padding-bottom:76px;display:grid}.od-perm-group{overflow:visible}.od-perm-group-head{border-bottom:1px solid var(--line);align-items:center;gap:10px;padding:12px 16px;display:flex}.od-perm-group-head h2{color:var(--ink);margin:0;font-size:12px;font-weight:600}.od-perm-group-head .count{margin-left:0}.od-perm-all{color:#858997;cursor:pointer;align-items:center;gap:6px;margin-left:auto;font-size:10px;display:flex}.od-perm-all input,.od-perm-list input{accent-color:var(--purple);flex:none;width:15px;height:15px}.od-perm-list{margin:0;padding:6px;list-style:none}.od-perm-list label{cursor:pointer;border-radius:8px;align-items:flex-start;gap:10px;padding:8px 10px;display:flex}.od-perm-list label:hover{background:#fafafc}.od-perm-list label.changed{background:#f7f5fe}.od-perm-list input{margin-top:2px}.od-perm-list input:disabled+.od-perm-text{opacity:.8}.od-perm-text{flex-direction:column;gap:2px;min-width:0;display:flex}.od-perm-text strong{color:#3f4350;font-size:11px;font-weight:550}.od-perm-text code{color:#a3a5af;overflow-wrap:anywhere;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:10px}.od-perm-text>span{color:#858997;font-size:10px;line-height:1.5}.od-perm-changed{color:var(--purple);font-weight:450}.od-savebar{z-index:5;color:#656c7a;background:#fff;border:1px solid #e2ddf6;border-radius:12px;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px 16px;margin-top:-60px;padding:12px 16px;font-size:11px;display:flex;position:sticky;bottom:12px;box-shadow:0 8px 24px #1a19301a}.od-savebar>div:first-child{flex:320px;min-width:0;line-height:1.5}.od-savebar-actions{gap:8px;display:flex}@media (max-width:980px){.od-perm-grid{grid-template-columns:1fr}}@media (max-width:720px){.od-roles-org{flex:100%;min-width:0}.od-roles-table thead{display:none}.od-roles-table,.od-roles-table tbody{display:block}.od-roles-table tr{border-top:1px solid var(--line);grid-template-columns:1fr 1fr;gap:8px 14px;padding:14px 16px;display:grid}.od-roles-table td{white-space:normal;border:0;flex-direction:column;gap:3px;padding:0;display:flex}.od-roles-table td[data-label]:before{content:attr(data-label);letter-spacing:.04em;text-transform:uppercase;color:#a3a5af;font-size:9px}.od-roles-table td[data-label=Role]{grid-column:1/-1}.od-roles-table td[data-label=Role]:before{display:none}.od-roles-table{table-layout:auto}.od-roles-table th{width:auto!important}.od-roles-table .od-row-actions{grid-column:1/-1}.od-role-name{max-width:none}.od-perm-filter{width:100%;margin-left:0}.od-perm-bulk{width:100%}.od-perm-bulk .btn{flex:auto;justify-content:center}.od-savebar{bottom:8px}.od-savebar-actions{width:100%}.od-savebar-actions .btn{flex:auto;justify-content:center}}.od-cred-list{margin:0;padding:0;list-style:none}.od-cred{border-top:1px solid var(--line);flex-direction:column;gap:12px;min-width:0;padding:16px 22px;display:flex}.od-cred-head{align-items:center;gap:10px;min-width:0;display:flex}.od-cred-title{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.od-cred-title strong{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:550;overflow:hidden}.od-cred-title span{color:#a3a5af;font-size:10px}.od-cred-fields{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px 18px;margin:0;display:grid}.od-cred-fields>div{flex-direction:column;gap:4px;min-width:0;display:flex}.od-cred-fields dt{letter-spacing:.04em;text-transform:uppercase;color:#a3a5af;font-size:9px}.od-cred-fields dd{color:#4f5462;overflow-wrap:anywhere;min-width:0;margin:0;font-size:11px}.od-secret-value{align-items:center;gap:4px;min-width:0;display:flex}.od-secret-value code{min-width:0;color:var(--ink);overflow-wrap:anywhere;background:#f7f7fa;border:1px solid #ececf2;border-radius:7px;flex:auto;padding:6px 8px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:11px}.od-secret-value code.masked{color:#858997;letter-spacing:.02em}.od-secret-value .iconbtn{flex:none;width:30px;height:30px}.od-secret-value .btn{flex:none}.od-cred-actions{flex-wrap:wrap;justify-content:flex-end;gap:6px;display:flex}.od-secret{flex-direction:column;gap:14px;display:flex}.od-secret .notice{margin:0;line-height:1.6}.od-cred-scope{flex-direction:column;gap:8px;display:flex}.od-radio{color:#4f5462;cursor:pointer;align-items:center;gap:8px;font-size:11px;display:flex}.od-radio input{accent-color:var(--purple);width:15px;height:15px}.od-guide{margin-top:18px}.od-guide-head{font-size:inherit;font-weight:inherit;margin:0}.od-guide-head button{text-align:left;cursor:pointer;width:100%;color:var(--ink);background:0 0;border:0;flex-wrap:wrap;align-items:center;gap:10px;padding:14px 22px;display:flex}.od-guide-head button>span:first-of-type{font-size:12px;font-weight:600}.od-guide-head button .muted{font-size:11px}.od-guide-head button[aria-expanded=true] .od-esc-chevron{transform:rotate(90deg)}.od-guide-body{border-top:1px solid var(--line);flex-direction:column;gap:14px;padding:16px 22px 20px;display:flex}.od-code{min-width:0}.od-code-head{justify-content:space-between;align-items:center;gap:10px;margin-bottom:6px;display:flex}.od-code-head h3{color:var(--ink);margin:0;font-size:11px;font-weight:600}.od-code pre{overscroll-behavior-x:contain;color:#3f4350;background:#f7f7fa;border:1px solid #ececf2;border-radius:9px;max-width:100%;margin:0;padding:12px 14px;font-size:11px;line-height:1.6;overflow-x:auto}.od-code pre:focus-visible{outline:2px solid var(--purple);outline-offset:2px}.od-code pre code{white-space:pre;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.od-guide-notes{color:#6b7080;flex-direction:column;gap:6px;margin:0;padding-left:18px;font-size:11px;line-height:1.6;display:flex}.od-guide-notes code{background:#f3f2f8;border-radius:4px;padding:1px 4px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:10px}@media (max-width:980px){.od-cred-fields{grid-template-columns:1fr}}@media (max-width:720px){.od-cred{padding:14px}.od-cred-actions .btn{flex:auto;justify-content:center}.od-guide-head button,.od-guide-body{padding-inline:14px}}.od-secret-value{flex-wrap:wrap}.od-secret-value code{flex:160px}.od-secret-value code.masked{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.od-secret-value>.hint{flex-basis:100%}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}